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FAQs

We've summarised the most popular questions and answers. Please see below categories and FAQs to assist you.
What makes bamboo fabric special?

Bamboo fabric is soft, breathable, and naturally moisture-wicking. It’s also hypoallergenic and eco-friendly, making it a great choice for people with sensitive skin or those looking for sustainable clothing options.

How do I choose the right size?

Our products follow standard Australian sizing. You can check our Size Guide on each product page to find your perfect fit. If you’re between sizes, we recommend sizing up for a more comfortable fit.

How do I care for bamboo fabric?

To keep your bamboo fabric soft and long-lasting:

  • Machine wash in cold water (gentle cycle).
  • Use mild detergent (no bleach or fabric softeners).
  • Line dry or tumble dry on low heat to avoid shrinkage.
  • Avoid excessive ironing – bamboo fabrics are naturally wrinkle-resistant!
Do you have a physical store?

We are an online store, but we offer fast shipping across Australia so you can enjoy premium bamboo products from the comfort of your home!

What payment methods do you accept?

We accept all major credit/debit cards, PayPal, Afterpay, and other secure payment options. You can see the full list at checkout.We accept all major credit/debit cards, PayPal, Afterpay, and other secure payment options. You can see the full list at checkout.We accept all major credit/debit cards, PayPal, Afterpay, and other secure payment options. You can see the full list at checkout.We accept all major credit/debit cards, PayPal, Afterpay, and other secure payment options. You can see the full list at checkout.We accept all major credit/debit cards, PayPal, Afterpay, and other secure payment options. You can see the full list at checkout.

How long will it take for my order to arrive?

Standard shipping: Usually takes 3-7 business days.

Express shipping: Arrives within 1-3 business days.
Delivery times may vary based on your location.

Can I change or cancel my order after placing it?

We process orders quickly to ensure fast shipping. If you need to make changes, contact our customer support as soon as possible, and we’ll do our best to assist.

Do you offer gift cards?

Yes! We offer digital gift cards, which make a perfect sustainable gift. You can purchase them from our website.

Can I return or exchange my order?

If your order is unworn, unwashed, and in original condition, you can return it for a store credit within 30 days. Please refer to our Returns Policy for details.

What happens if my item is faulty?

We stand by the quality of our products. If you receive a faulty or defective item, please contact us immediately with photos, and we’ll arrange a replacement or refund.

Do you offer discounts or promotions?

We run exclusive sales and discounts from time to time! Sign up for our newsletter to get notified about upcoming deals.

Is bamboo fabric sustainable?

Yes! Bamboo grows quickly without pesticides and requires less water than cotton. Our bamboo fabrics are sourced responsibly, ensuring both quality and sustainability.

How can I track my order?

Once your order is shipped, we’ll send you a tracking link via email so you can follow its journey to your doorstep.

Can I contact customer support?

Of course! If you have any questions, feel free to reach out via email at contact@bambooist.com or visit our Contact Us page.

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